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FedEx Freight this year surpassed YRC Worldwide as the nation’s largest less-than-truckload (LTL) carrier. It is at the forefront of industry changes. Bill Logue, president and CEO of FedEx Freight, says he draws his cues from Fred Smith, the founder and CEO of FedEx Corp. Logue says no detail at any of FedEx’s operating units is too small for Smith to ignore.

“It’s a culture created at the top,” says Logue. “Fred has always emphasized that we are in business for the customer. But it’s our employees who make that customer expect great things. We try and make every employee responsible for that customer treatment.”

According to Douglas Stotlar, president and chief executive officer of Con-way, the No. 2 LTL carrier on our list, says that he sees several common characteristics in his operation and those of his chief competitors, including comprehensive service offerings, the ability to execute at high levels against stated service standards, and customers who appreciate a level of consistency.

Astute carrier executives are quick to point out that the lowest rate may not mean the best value. Increasingly, carriers are “bundling” their services to meet ever increasingly exacting shipper needs. As Stotlar told LM: “The price/value proposition we offer works to our customers’ advantage.”

Chuck Hammel, president of Pitt Ohio, No. 18 on LM’s LTL list, agrees with Stotlar and says that he sees several similar trends. He’s seeing more need for time-definite services, and also a move toward LTL shippers trying to increase volumes to qualify for a truckload shipment. Toward that end, Con-way recently bought Contract Freighters Inc., a major TL carrier, and now ranks as the 17th-largest TL carrier in the nation.

“USA Truck continues to help shippers gain a competitive edge through innovative solutions, cost-saving strategies and true partnerships,” Inbound Logistics editor Felecia Stratton said. “That’s why Inbound Logistics editors have recognized USA Truck as a 2012 Top 100 Trucker.”

Each year, Inbound Logistics editors select the best transportation providers by carefully evaluating submitted information, conducting personal interviews and online research, and comparing that data to our readers’ burgeoning trucking and logistics challenges. More information is available at www.inboundlogistics.com.

The Transport Topics 100, an annual survey of the largest for-hire and private company motor carriers, documents the size and scope of the largest trucking operations, and provides timely analysis of trends shaping the industry.

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USA Truck is a dry van truckload carrier transporting general commodities via our General Freight and Dedicated Freight service offerings. We transport commodities throughout the continental United States and into and out of portions of Canada. We also transport general commodities into and out of Mexico by allowing through-trailer service from our terminal in Laredo, Texas. Our Strategic Capacity Solutions and Intermodal operating segments provide customized transportation solutions using our technology and multiple modes of transportation including our assets and the assets of our partner carriers….

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Originally posted 2012-10-09 08:21:00. Republished by Blog Post Promoter